Frank Rizzolli

Professional Summary

Versatile IT professional with expertise in search quality rating, LLM analysis, and diverse technical skills. Proficient in Azure, network security, and IT support. Demonstrated ability to adapt and excel across various roles, from machining to hotel operations. Committed to fostering inclusivity and delivering high-quality results in dynamic environments.

Skills

Search Quality Rating

AI Response Analysis

Azure Cloud Services

AWS

Network Implementation

IT Support and Troubleshooting

CNC Programming

CAD/CAM

Microsoft Office Suite (Excel proficiency)

Incident Analysis

Project Management

Work Experience

Search Quality Rater

TELUS International AI Data Solutions | January 2023 - Present

Evaluate and rate 100+ daily search engine results using industry-standard guidelines
Analyze LLM chatbot responses for factual accuracy, relevance, and user experience
Ensure alignment of search results with helpfulness and presentation criteria
Contribute to improving AI-driven search technologies through detailed feedback

IT Support Specialist / CAD/CAM Draftsman / CNC Programmer

Duel Tool & Gage, INC. | 2007 - 2021

Managed IT administration for small business
Designed and implemented secure networks, including cloud integration solutions
Resolved an average of 10 diverse IT issues weekly, ensuring continued operations
Created 3D models and CNC programs using Autodesk and BobCAD/CAM

Precision Machinist

Duel Tool & Gage, INC. | 2007 - 2021

Manufactured key components for automotive and defense industries
Programmed and operated CNC machines to manufacture critical components

Hotel Operations Manager

LCW Lodging, Inc | 2001 - 2007

Oversaw daily operations of a 100-room hotel, managing a staff of 15
Implemented customer service improvements, increasing guest satisfaction by 25%
Achieved 20% reduction in operational costs through efficiency measures

Mineman

United States Navy

Mine warfare operations

Education

Master of Science in IT Management

Western Governors University | 2025 (Expected)

Bachelor of Science in Information Technology

Western Governors University | 2025 (Expected)

Certificate in Cybersecurity Incident Analysis

Ivy Tech Community College | 2022

Technical Certificate in Information Technology Support

Ivy Tech Community College | 2022

Certificate in Information Technology / Help Desk

Ivy Tech Community College | 2021

Projects and Achievements

Sagecon 2023 | Tryhackme Event | Top 100 Competitor

Established a custom IT network for a local business, increasing efficiency by 20%

Volunteer IT consultant for a non-profit organization, implementing cost-effective solutions

Active member of local cybersecurity meetup group, contributing to community knowledge sharing

Professional Summary

Skills

Work Experience

Search Quality Rater

TELUS International AI Data Solutions | January 2023 - Present

IT Support Specialist / CAD/CAM Draftsman / CNC Programmer

Duel Tool & Gage, INC. | 2007 - 2021

Precision Machinist

Duel Tool & Gage, INC. | 2007 - 2021

Hotel Operations Manager

LCW Lodging, Inc | 2001 - 2007

Mineman

United States Navy

Education

Master of Science in IT Management

Western Governors University | 2025 (Expected)

Bachelor of Science in Information Technology

Western Governors University | 2025 (Expected)

Certificate in Cybersecurity Incident Analysis

Ivy Tech Community College | 2022

Technical Certificate in Information Technology Support

Ivy Tech Community College | 2022

Certificate in Information Technology / Help Desk

Ivy Tech Community College | 2021

Certifications

Projects and Achievements